Armbruster, Ginger; Endicott-Popousky, Barbara; Whittington, Jan. (2012). Are We Prepared for the Economic Risk Resulting from Telecom Hotel Disruptions? International Journal Of Critical Infrastructure Protection, 5(2), 55 – 65.
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Abstract
Large and small businesses in Seattle, Washington, as in most urban centers across the United States, increasingly rely on telecom hotels and related telecommunications centers to conduct business operations. What would be the economic impact to these businesses if a natural or man-made disaster were to make this infrastructure unavailable for a significant period of time? How long would it take for the owners of small businesses, which provide the foundation for economic recovery, to give up and move away? Are metropolitan regions prepared for this risk? This paper draws on publicly available reports of telecom hotel investments to examine the economic risks that such telecommunications hubs pose at the regional scale. New York City and Seattle are two urban areas that depend on key investments in telecom hotels. In the Pacific Northwest, these assets are located downtown, primarily in the center of the urban real estate market of Seattle. Although the terrorist attacks of September 11, 2001 were directed at the World Trade Center in Lower Manhattan, collateral damage to a major telecommunications hub brought outages during and after the attacks that highlighted the serious risk posed to small- and mid-sized businesses from disruptions in telecommunications service. The Seattle case study illustrates the potential to learn from the experience in Lower Manhattan and apply this knowledge across the United States. Regional economic analysis of the benefits of and the means to protect small- and mid-sized businesses can provide the basis for strategic investments that minimize economic loss and reduce the recovery time. (C) 2012 Elsevier B.V. All rights reserved.
Keywords
Telecommunications Hubs; Telecom Hotels; Business Continuity; Risk
Armbruster, Ginger; Endicott-Popovsky, Barbara; Whittington, Jan. (2013). Threats to Municipal Information Systems Posed by Aging Infrastructure. International Journal Of Critical Infrastructure Protection, 6(3-4), 123 – 131.
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Abstract
State and local governments across the United States are leveraging the Internet and associated technologies to dramatically change the way they offer public services. While they are motivated to capture efficiencies, the public entities increasingly rely on information systems that are dependent on energy and related civil structures. This reliance is incongruous with the widespread awareness of aging infrastructure - decaying for lack of investment - in cities across the United States. Important questions that come up in this environment of persistent expansion of the use of digital assets are the following: What threat does aging infrastructure pose to governmental reliance on computing infrastructures? How are local governments responding to this threat? Are the solutions posed appropriate to the problem, or do they pose new and different threats? This paper uses a case involving the disruption of a local government data center due to the failure of an electrical bus to illustrate how the threats of aging infrastructure grow, quietly and steadily, into emergencies, on par with the catastrophic events encountered in the context of critical infrastructure protection. The decisions precipitating the disruption are routine, borne of circumstances shared by agencies that are pressed to maintain services with scarce resources. Patterns of capital investment and management explain the emergence of crises in routine operations. If, as in the case described in this paper, deferred maintenance motivates public agents to explore private cloud services, then governments may solve several problems, but may also be exposed to new risks as they enter into arrangements from which they are unable to exit. (C) 2013 Elsevier B.V. All rights reserved.
Keywords
Aging Infrastructure; Municipal Data Center; Capital Improvement; Interdependence