Song, Jiule; Migliaccio, Giovanni C.; Wang, Guangbin; Lu, Hao. (2017). Exploring the Influence of System Quality, Information Quality, and External Service on BIM User Satisfaction. Journal Of Management In Engineering, 33(6).
View Publication
Abstract
Over the past decade, architecture, engineering and construction (AEC) companies around the world implemented building information modeling (BIM) to enhance their firms' competitiveness and readjust their business processes. Although substantial efforts have been made to implement BIM, previous research highlighted that implementation of BIM tools has not always resulted in satisfaction by users. Grounded in the literature on information systems and enterprise resource planning user satisfaction, this study tries to evaluate the success of BIM in terms of user satisfaction while controlling for the mediating effect of top-management support. The effects of four factors (i.e., system quality, information quality, external service, and top-management support) on BIM user satisfaction in AEC industries were examined through a survey of BIM users from China. Survey responses were analyzed with the partial least-squares method. The major contribution of this work lies in the findings that information quality, external service, and top-management support have a significant influence on BIM user satisfaction, and system quality did not have a significant influence on BIM user satisfaction. Moreover, top-management support acts as a mediating factor between external service and BIM user satisfaction. (C) 2017 American Society of Civil Engineers.
Keywords
Computing Satisfaction; Perceived Usefulness; Erp Systems; Success; Model; Performance; Technology; Acceptance; Tool; Determinants; Bim User Satisfaction; System Quality; Information Quality; External Services; Top-management Support
Wang, Guangbin; Song, Jiule. (2017). The Relation of Perceived Benefits and Organizational Supports to User Satisfaction with Building Information Model (BIM). Computers In Human Behavior, 68, 493 – 500.
View Publication
Abstract
In recent years, building information model (BIM) is becoming increasing popularity in architecture, engineering and construction (AEC) industry, many researchers and practitioners have verified the benefits of BIM as compared to traditional information technology, for example Autodesk CAD. As one of the key drivers of BIM adopt, BIM users are significantly impact on the success level of BIM implementation. As a factor leading to information system success and indicating the continuance intention after their initial adoption, BIM user satisfaction is studied in this work. Based on the data collected from 118 BIM engineers, this study examined the influence of five potential variables (such as attitude, perceived ease of use, perceived usefulness, top management support and management by objective) on BIM user satisfaction in AEC industry. The result from PLS (partial least square) showed that the perceived usefulness, top management support and management by objective are significantly associated with BIM user satisfaction, and the influence of management by objective on BIM user satisfaction is much stronger than top management support and perceived usefulness. Besides, perceived ease of use and attitude have a significant influence on perceived usefulness. Moreover, top management support is found to be positive associated with management by objective. Finally, the discussion of these results was presented. (C) 2016 Elsevier Ltd. All rights reserved.
Keywords
Personal-computer Utilization; Technology; Acceptance; Management; Success; Systems; Pls; Attributes; Objectives; Variables; Bim User Satisfaction; Perceived Ease Of Use; Perceived Usefulness; Top Management Support; Management By Objective